Returns & Refunds Policy
Please check your order or items upon receipt and always before use. If any issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact us by email at firstname.lastname@example.org to request a returns authorisation number. We cannot accept returned items that have been opened or used.
Unfortunately, we cannot accept liability for returned goods that we don't receive, or for those that get damaged in shipping on their return. It's important that you return the products in the best possible condition, so please take reasonable care of them and keep all packaging where possible.
If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage from your post office. If you cancel an order or change your mind, we will not refund the postal charges you incur to return such items.
Nothing in this policy affects your legal rights as a consumer under applicable laws, and we have a legal duty to supply Products of the quality described in your order. If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Please note that if the damage to a Product occurs after delivery, no refund or exchange will be made. If you believe a Product is faulty, you should notify us by email at email@example.com and return the Product in accordance with our Returns procedure.